Return and Exchange Policy
- Damaged Items:
- If you receive items that are damaged, you are eligible to return them.
- For damaged items, you will receive a store credit.(Get a voucher code for deduct it on your next purchase)
- Original Tags:
- Your return or exchange request will not be processed if the original tag is missing from the item.
- Your return or exchange request will not be processed if the original tag is missing from the item.
- Notification Period:
- To initiate a return or exchange, you must notify JolieAngel at jolieangel.customerservice@gmail.com within 48 hours after receiving the item.
- To initiate a return or exchange, you must notify JolieAngel at jolieangel.customerservice@gmail.com within 48 hours after receiving the item.
- Washed Items:
- There is no return or exchange allowed for items that have been washed. Please inspect items thoroughly before washing.
- There is no return or exchange allowed for items that have been washed. Please inspect items thoroughly before washing.
- Exchange:
-
We do not offer exchange except product with defect.
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We do not offer exchange except product with defect.
- Incorrect items:
- you must notify JolieAngel at jolieangel.customerservice@gmail.com within 48 hours after receiving the item.
- If an item is out of stock, for the return postage fees and the amount you paid, you will be issued a store credit.(Get a voucher code for deduct it on your next purchase)
- If in stock,for the return postage fees,you will receive a store credit.(Get a voucher code for deduct it on your next purchase)
Please note that this policy is subject to change, and it's essential to refer to the JolieAngel website or contact their customer service for the most up-to-date information regarding returns and refunds. Additionally, the store credit issued for returns should be used according to the terms and conditions specified by JolieAngel.